Important information

Ergon Customer Update

Important information regarding your LPE electricity account.

It is now unavoidable, and we must increase our rates.

The transfer process to alternative providers is taking longer than expected. Please start the process as soon as possible to avoid the rate increase.

Dear Valued Customer,

We wanted to take the time to say thank you for supporting LPE. However, at this time we need to say goodbye as LPE is no longer competitive servicing the Ergon region.    

The Queensland wholesale electricity market is experiencing extreme and consistent price volatility that we have never seen before. This means that LPE can no longer provide competitive ratesRather than placing additional financial pressure on you, our customer, through further costs, we have made the difficult decision to stop servicing customers in the Ergon region. Our electricity per kWh charge will need to be materially higher than what Ergon can offer you. 

LPE New Rates & Charges (from 1st June 2022)

On 1 June 2022, we are increasing your c/kWh usage rate by over 100%. 

You will receive a Price Change Notification outlining your current and new pricing shortly. 

Where to from here?

Better Offers in the Market

Within the next 24 hours, we encourage you to seek an alternative supplier, and we strongly recommend Ergon. You can still review and choose your electricity provider via www.energymadeeasy.gov.au, the Government-run website which enables you to compare electricity providers. 

This was not an easy decision to make but as always, our customers are our priority. As a local business, we understand the financial pressures families are currently facing and we did not want to have to materially increase our prices which would have added to this stress. 

LPE will continue to provide solar and strata services, which we are known for. 

Importantly we will continue to support many of the community activities we are involved in and look forward to making a positive difference where we can. 

On behalf of the team at LPE, we thank you for your understanding and for choosing to supporting local. 


Sincerely  

Damien Glanville 

Why are your increasing your prices?

The Queensland Wholesale electricity market is experiencing extreme and consistent price volatility that we have never seen before.  

The wholesale prices for Queensland are currently 600% higher than this point last year. Simply, this means LPE is no longer able to offer you great rates.  

It is now unavoidable, we must increase our rates. 

What can I do?

We recommend you transfer your electricity account to Ergon, who is the government backed electricity retailer that can offer you a more stable rate during these tough times. 

How much will your prices increase?

At this point in time, LPE cannot give you an exact price increase. But please be aware that rates we are increasing your c/kWh usage rate by over 100% by 1 June 2022.  

You will receive a Price Change Notification outlining your current and new pricing shortly. 

Will you be sending our more information?

 You will receive a Price Change Notification outlining your current and new pricing shortly. 

What can you do now?

You can review and choose your electricity provider via www.energymadeeasy.gov.au, the Government-run website which enables you to compare electricity providers. 

What do I need to do to go to Ergon?

Phoning Ergon Energy Retail is the fastest way to move.

Ergon Retail have set up a dedicated phone line for LPE Customers returning to Ergon Retail.

Please phone 1300 205 777

Can you fill it in for me?

Unfortunately, we can't fill in the form for you. You will need to do it yourself - it doesn’t take long. 

How long does it take to Transfer to Ergon?

It will only take a few days. 

Does Ergon know your customers are coming over?

Ergon have been informed and are ready to handle it.  

Will LPE be closing?

No - LPE will continue to provide solar and strata services, which we are known for. 

We will also continue to support many of the community activities we are involved in and look forward to making a positive difference where we can. 

I need more information

Please email us at info@localityenergy.com.au