Outages and Emergencies

If you are concerned that a significant incident or fault poses a risk to life or property, call 000 now.

  • If there's an electrical outage or fault in your area, you'll need to contact your energy distributor. They’re responsible for the supply of energy to your property – that is, the poles and wires, gas pipes, and connections.

  • Distributors are different depending on your area. You can locate your distributor’s contact details on the top right corner of your LPE bill, next to ‘Faults and Emergencies’.

  • Below, you’ll see a list of electricity Distribution Network Service Providers and their contact numbers and links to their help pages. If you are still unsure, please visit the Australian Energy Regulator website: www.aer.gov.au/consumers/who-is-my-distributor.

QLD

Energex (South East Queensland)  

Phone: 13 62 62 

Website: www.energex.com.au/home/power-outages

Ergon (all areas outside South East Queensland)

Phone: 13 22 96

Website: www.ergon.com.au/network/outages-and-disruptions